Inbound services are performed by our BBS Corp personnel’s who field calls from clients on the type of service needed. Inbound customer service is the process of receiving incoming calls from prospective clients wanting to learn more about our client’s business, products and services. We also cater to people inquiring about their accounts, product issues or billing concerns. Inbound reps typically have access to contact management software solutions that allow them to open customer accounts, when applicable, to answer account-specific questions.
- Technical support- Our BBS Technically elites provide for a hardware or software company is that the registered users can procure help and advice about their products.
- Software Trouble shooting- Our team of BBS Software troubleshooters undergo the process of scanning, identifying, diagnosing and resolving problems, errors and bugs in software. It is a systematic process that aims to filter out and resolve problems, and restore the software to normal operation.
- Product installation support- Our BBS team Offer Installation support with a Team of highly qualified domain experts to have successful product installation.
- Level 1,2,3 support- Our BBS team offers technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tool where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems In addition, some fee-based service companies charge for premium technical support services.
- Remote desk top publishing- Our BBS team help in Trouble-shooting a failure to connect through Windows Remote Desktop to another computer in a local area network (LAN).
- Product activation support- Our BBS team will be helpful in procuring a product key which is required to activate electrical and electronic products, the solution to the crisis can be availed by contacting our organization’s support team member.
- Help desk support- Help desk support team help to the process of providing information and support relating to company information as well as information regarding the products and services of the organization to the end-users/customers.
- Customer tech support- Our BBS Customer Tech support has “Range of services provided to assist its customers in making cost effective and correct use of a product,”1 while technical support is “User-friendly assistance for individuals having technical problems with electronic devices.
- Multi-platform support- Our BBS provides multiple platform support services for the development of the applications using various technologies. We provide wide range of application usage, so to attain multiple support services for the client to enhance & arrange a perfect platform of services.
- Service dispatch- Service dispatch software is where our BBS technology team helps the field service businesses assign jobs, provide navigation assistance, and share task lists to be carried out while on site.